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How can we help?

Questions, feedback, a bug, or help with your subscription — send us a message and a real person will get back to you. We usually reply within 1–2 business days.

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Common questions

The quickest answers to the things people ask us most.

How do I cancel my subscription?
Foodify Pro is billed by Apple, so cancellation happens in your iPhone settings (we can't do it for you): open Settings → tap your name at the top → Subscriptions → Foodify → Cancel Subscription. You'll keep Pro until the end of the current billing period. A free trial that you cancel before it ends is not charged.
How do I delete my account and all my data?
In the app: Profile → Settings → Delete Account. This permanently removes your profile, food log, photos, weight history, measurements and everything else — it can't be undone. Full details are in our Privacy Policy. If you can't access the app, email us and we'll help.
I paid for Pro but it isn't active. What now?
First, make sure you're signed in with the same Apple ID you purchased with. In the app, open Profile and tap Restore Purchases. If it's still not active, reinstalling the app and signing back in usually fixes it. Still stuck? Email us with your Apple receipt and we'll sort it out.
Is my nutrition and health data private?
Yes. We never sell your data and we never show ads. Your food log, weight and measurements are yours. Read exactly what we collect and why in the Privacy Policy.
I found a bug or a wrong calorie count.
Please tell us! Use the form above with the topic Bug report. Including a screenshot, the food in question, and your iPhone model + iOS version helps us fix it much faster.
Can I get a copy of my data?
Absolutely. Email [email protected] from the address on your account and ask for an export. We respond to verifiable data requests within 30 days, in line with GDPR and CCPA.